To tell your customers to lower their expectations of the functions they purchased the car for is insulting to my intelligence and pocket book. Just checked the 2011 Explorer Sync info, as well as the MySync account info, and both indicate I have the latest Sync software version. I only had the car for a week and the system would freeze up. Usually solved by turning the vehicle off overnight. Should I wait for my problem to happen again before bringing it in? Connected phone — nothing happens either — no power or connection. I got into it yesterday morning and the touchscreen was blank. You can bet in a moving auto the chance for the Bluetooth rolling codes to be affected is greater.
Thanks for your years of seemingly tireless service on what appears to be a big issue for Ford owners! I dont know what version sync I have. Let the vehicle run for at least four or five minutes. Do you drive through areas with a lot of broadcasted radio signals? Most Common MyFord Touch Complaints Where do we begin? I have experienced the reboot and freeze related issues that many are discussing online. Turn off the vehicle again and open the door this completely powers down the vehicle. It is not that sensitive. Today it gave a message that it has lost connection to the touch screen.
To keep hearing how this is a computer in a car and blah, blah, blah is ridiculous! Plug it back into the slot when you do. This on the same week the former Penn State assistant says he only showered with the boys. The strange thing is that I can hear sound via the radio or my iPhone connected via BlueTooth. After I upgraded and paired the phones my wife's phone would receive text to speech but mine would not and I would sometimes not receive calls on the mytouch system and we have the same phones. See elsewhere in my blog on performing a hard reboot — this would temporarily address a black screen issue.
Do any updates as needed. Was it from a Ford dealer? Now, turn your vehicle off, open the hood. Are you charging your cellphone as you are driving, yet using it frequently to make Bluetooth calls? So press the button and say change something and the system will say change what? I write a technology blog based on the experiences that I have from meeting with thousands of Ford customers in northeastern Oklahoma. When it comes to the dealer, you are out of warranty. Replacement original equipment radios are expensive — they are built well.
Everything worked fine for a few weeks or a month and Monday I could no longer sync phone. Did you know the software that it has installed on it? I tried a system reset with no luck…it deleted my phone and all other settings. And thanks for your suggestions and this site!! Five adult passengers can travel comfortably in the luxury sedan, thanks to abundant legroom and headroom on both rows of seats. They had also sold me the car new with the wrong battery and charged me for that when it failed citing expired warranty. Yes I have an account at support. The sync system is tragically flawed and I suspect that is the reason they are dumping it for the Sync 3 which is on a completely different platform. Have a 2014 Ford Explorer Limited and have just realized that it seems my car has the wrong software installed.
Short story… no more Sync and I am not happy. I believe the latest update is version 3. Owners have complained that this is extremely inconvenient, even dangerous in many situations, and should not be required of owners who have paid tens-of-thousands of dollars for their new cars. Is there a way to unplug the fuse easily on this vehicle or am i bound to go to the dealership and spend more time on this? It is very frustrating to have it work correctly and then stop working again. You have to poke the screen in the right place. Different model and year Fords mostly with the My Ford Touch System. More concerned with not having mytouch screen Nav and audio.
Those problems were caused by people who drove with the map display always on— the need for constant moving graphics was overloading the system. Yes, it did go through the whole process and said Installation Complete. This is suppose to be an open platform encyclopedia, not a manual. Navigation, radio and voice commands are still working. What phone do you have?.
In that case you could dislodge the debris and everything will reset. The system made its debut on 2011 models. I'm not 100 % sure but with 7d0-02-01 and 5553 replaced with 4153 in Apim, navi should work without restriction during driving. The low tire pressure sensor system should have a better way of resetting after proper tire inflation. Open the door to be sure the power is completely off. Difficult to Use in the Cold When the system got rid of all buttons it became extremely difficult to use with gloves on, long fingernails or in very cold temperatures.